How to apply for Arizona Home & Community Based Services (Non-Medicaid In-Home Support for Seniors)

Who it's for

Arizona's aging network provides non-Medicaid in-home and community support for residents age 60 and older — personal care, homemaker help, home-delivered and congregate meals, case management, assisted transportation, and caregiver support — so older adults can stay in their own home. Area Agency on Aging case managers determine eligibility. Contact your local Area Agency on Aging.

What you'll need

• No documents required to start — contact your local Area Agency on Aging for an assessment

Where to apply

What to say when you call

"Hello, I'm calling to ask about Arizona Home & Community Based Services (Non-Medicaid In-Home Support for Seniors). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need no documents required to start — contact your local Area Agency on Aging for an assessment — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Contact your local Area Agency on Aging by phone at 1-888-783-7500 or apply online to get started.
2. Speak with an Area Agency on Aging representative to explain your situation and the types of support you may need — such as personal care, meals, transportation, or caregiver help.
3. Schedule and complete a needs assessment with an Area Agency on Aging case manager, who will determine your eligibility and which services fit your situation.
4. Ask the case manager about current service availability, funding, and whether a waitlist applies — services are prioritized by greatest functional and financial need.
5. If approved, work with your case manager to set up your approved in-home or community-based services.

What to expect: After you submit your request, an Area Agency on Aging case manager will conduct a needs assessment to determine eligibility and match you with available services. Because this is a needs-based program — not an entitlement — services depend on available funding and may have waitlists, with priority given to those with the greatest functional and financial need. This program is non-Medicaid and is separate from ALTCS, Arizona's Medicaid long-term care program. If approved, your services are reviewed annually, so expect to complete a renewal assessment each year to confirm continued eligibility. Processing times vary, so ask your case manager for an estimate when you apply.

Renewals

annual