How to apply for Redi-Wheels ADA Paratransit (San Mateo County)

Who it's for

Redi-Wheels is SamTrans's ADA complementary paratransit service for San Mateo County. It serves people whose disability prevents them from independently using SamTrans bus service some or all of the time — there is no age or income requirement, just functional ADA eligibility. To apply, call the SamTrans Paratransit Eligibility Office at 1-650-366-4856 (or click the online paratransit application on the SamTrans website). For information on obtaining visitor status for paratransit, call 650-508-6241. All applicants must complete an in-person evaluation; see the Paratransit Riders Guide (PDF) on samtrans.com for full details on evaluation procedures, timelines, and functional eligibility criteria.

What you'll need

• Completed Redi-Wheels paratransit application
• In-person eligibility evaluation (by appointment; up to 2 hours)

Where to apply

What to say when you call

"Hello, I'm calling to ask about Redi-Wheels ADA Paratransit (San Mateo County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed Redi-Wheels paratransit application, in-person eligibility evaluation (by appointment; up to 2 hours) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ADA certification reviewed periodically per SamTrans policy