How to apply for JTA Connexion ADA Paratransit

Who it's for

Connexion is JTA's shared-ride paratransit service for Duval County residents whose disability functionally prevents them from using fixed-route JTA buses or rail for some or all of their trips. The ADA framework classifies eligibility into three categories: Category I (cannot independently use bus or rail even with training), Category II (can use accessible transit but the system is not fully accessible), and Category III (can use buses but cannot get to or from a stop). Connexion also serves Transportation Disadvantaged (TD) riders under Florida's state-funded TD program — a parallel non-ADA eligibility pathway for low-income riders without disabilities who have no other transportation. To apply, download the Paratransit Eligibility Application from JTA's website or request one by phone, then complete an in-person interview at the Connexion Eligibility and Training Center at 100 North Myrtle Avenue, Building 2, Jacksonville, FL 32204. JTA staff will review the application, photograph you, and conduct a mobility or cognitive functional assessment if needed. The eligibility decision is mailed within 21 days; conditional or unconditional eligibility may be granted, and an appeal process is available.

What you'll need

• Completed JTA Paratransit Eligibility Application (downloadable from JTA website or by phone request)
• In-person interview at the Connexion Eligibility and Training Center, 100 N. Myrtle Ave, Building 2, Jacksonville, FL 32204
• Mobility or cognitive functional assessment conducted by a JTA physical or occupational therapist if needed
• Government-issued photo ID with current Duval County address

Where to apply

Renewals

periodic recertification — both new and recertifying clients complete the full in-person assessment process