Benefits · Transportation
How to apply for VOTRAN VoAccess Paratransit (formerly Votran Gold)
Votran-Volusia County's Public Transit System
Who it's for
VoAccess (formerly Votran's Gold Service) is VOTRAN's ADA paratransit service for Volusia County residents whose physical or mental disability prevents them from independently using VOTRAN fixed-route buses. Service is available across Volusia County, with separate eligibility and service-area considerations for eastern and western Volusia corridors. The eligibility process: complete the VoAccess Application (filled out completely) and return by mail to VOTRAN at 950 Big Tree Road, South Daytona, FL 32119; processing takes up to 21 days. Visitors with ADA certification from another public transit agency may use a VoAccess Visitor Certification Form; contact VoAccess Customer Service at (386) 761-7700 for details. A $3.50 one-way fare applies for VoAccess trips. The same intake also handles Florida Transportation Disadvantaged (TD) program eligibility for low-income riders without ADA qualification.
VoAccess eligibility is decided by the completed application and supporting medical documentation — disability alone does not guarantee eligibility. This check can tell you that you appear functionally eligible to apply. Processing takes up to 21 days. If you have current ADA certification from another public transit agency (e.g., you're moving from Orange County's ACCESS LYNX or Broward's TOPS!), you can use VoAccess on presumptive eligibility for the first 21 days while your full eligibility decision is processed. Same application also screens for Florida Transportation Disadvantaged (TD) eligibility (income-based, no ADA-qualifying disability required). Call (386) 322-5100 (East Volusia) for reservations and questions.
What you'll need
- Completed VoAccess (Votran Gold) Eligibility Application — must be filled out completely
- Medical documentation of disability from a licensed healthcare professional
- Government-issued photo ID with current Volusia County address
- Application returned by mail to VOTRAN, Attn: Customer Service, 950 Big Tree Road, South Daytona, FL 32119
Where to apply
Apply online: official application
By phone: (386) 761-7700
What to say when you call
"Hello, I'm calling to ask about VOTRAN VoAccess Paratransit (formerly Votran Gold). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed VoAccess (Votran Gold) Eligibility Application — must be filled out completely, medical documentation of disability from a licensed healthcare professional, government-issued photo ID with current Volusia County address — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
periodic recertification (typically every 3 years; sooner for temporary disabilities)
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.