How to apply for VOTRAN VoAccess Paratransit (formerly Votran Gold) in Florida

Who it's for

VoAccess (formerly Votran's Gold Service) is VOTRAN's ADA paratransit service for Volusia County residents whose physical or mental disability keeps them from using VOTRAN fixed-route buses on their own for some or all trips. ADA trips must begin and end within 3/4 mile of a fixed-route bus line. To apply, fill out the VoAccess Application completely (a doctor completes one part) and return it by email or by mail to VOTRAN, Attn: Customer Service, 950 Big Tree Road, South Daytona, FL 32119. Processing takes up to 21 days. Visitors with ADA certification from another transit agency can use the VoAccess Visitor Certification Form; call VoAccess Customer Service at (386) 761-7700 for details. A one-way VoAccess trip costs $3.50. VoAccess also runs Florida Transportation Disadvantaged (TD) service for people who live more than 3/4 mile from a fixed-route bus line and have no other way to travel.

What you'll need

• Completed VoAccess Eligibility Application — must be filled out completely
• Healthcare provider section of the application, completed by your doctor
• Return the application by email to votraneligibility@ratpdev.com (preferred) or by mail to VOTRAN, Attn: Customer Service, 950 Big Tree Road, South Daytona, FL 32119

Where to apply

What to say when you call

"Hello, I'm calling to ask about VOTRAN VoAccess Paratransit (formerly Votran Gold). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed VoAccess Eligibility Application — must be filled out completely, healthcare provider section of the application, completed by your doctor, return the application by email to votraneligibility@ratpdev.com (preferred) or by mail to VOTRAN, Attn: Customer Service, 950 Big Tree Road, South Daytona, FL 32119 — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

Approval lasts 3 years unless the eligibility letter says otherwise (temporary or conditional approvals can be shorter)