How to apply for Hospital Financial Assistance (Baystate Medical Center) — Hampden

Who it's for

Uninsured and underinsured residents of Hampden County can apply for financial assistance (charity care) at Baystate Medical Center for emergency and medically necessary care. Discounts are based on household size and income compared with the Federal Poverty Level. Baystate Health billing page: 'We also offer financial assistance for qualifying patients.' Financial counselors: Baystate Medical Center (413) 794-2452. A plain-language Financial Assistance Summary PDF is linked from the page, which also lists the statewide Health Safety Net (800-841-2900) - the state program that pays for eligible services for low-income uninsured/underinsured patients (cited separately at the state level).

What you'll need

• Proof of household income (tax return, pay stubs, or benefit award letter)
• Proof of family/household size
• Proof of residency and identification

Where to apply

What to say when you call

“Hello, I'm calling to ask about Hospital Financial Assistance (Baystate Medical Center) — Hampden. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of household income (tax return, pay stubs, or benefit award letter), proof of family/household size, proof of residency and identification — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual (reapply per policy)