How to apply for Hospital Financial Assistance (CoxHealth (Cox Medical Center South, Springfield)) — Douglas

Who it's for

Uninsured and underinsured residents of Douglas County can apply for financial assistance (charity care) at CoxHealth (Cox Medical Center South, Springfield) for emergency and medically necessary care. Discounts are based on household size and income compared with the Federal Poverty Level. Douglas County (Ava) has no hospital. Springfield's CoxHealth and Mercy campuses are the nearest full-service hospitals (~45 mi northwest); Ozarks Healthcare in West Plains (~60 mi east) runs the Mountain Grove Medical Complex clinic nearby. CoxHealth financial assistance uses Federal Poverty Level income guidelines; uninsured and Medicaid patients automatically qualify.

What you'll need

• Proof of household income (tax return, pay stubs, or benefit award letter)
• Proof of family/household size
• Proof of residency and identification

Where to apply

What to say when you call

“Hello, I'm calling to ask about Hospital Financial Assistance (CoxHealth (Cox Medical Center South, Springfield)) — Douglas. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of household income (tax return, pay stubs, or benefit award letter), proof of family/household size, proof of residency and identification — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual (reapply per policy)