How to apply for Lancaster County Assistance Office (CAO) — LIHEAP Energy Assistance Delivery (Lancaster County)

Who it's for

Lancaster CAO delivers PA LIHEAP (Cash + Crisis + Crisis Interface) for Lancaster County residents. Same eligibility as the state program (~150% FPL). Apply through the Lancaster CAO office, at COMPASS (compass.state.pa.us), or by calling 717-299-7411. Seniors age 60+ may also apply through Lancaster AAA (717-299-7979) for priority processing.

What you'll need

• Proof of all household income
• Recent heating bill (or rent receipt if heat included)
• Proof of Lancaster County residency
• Social Security numbers for all household members
• Photo identification

Where to apply

What to say when you call

“Hello, I'm calling to ask about Lancaster County Assistance Office (CAO) — LIHEAP Energy Assistance Delivery (Lancaster County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill (or rent receipt if heat included), proof of lancaster county residency — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual application per program year