How to apply for Shelby County Emergency Aid — Referral Coordination

Who it's for

Shelby County operates a referral-and-coordination emergency aid framework: (1) TDHCA CEAP subrecipient for utility (800-525-0657); (2) DETCOG AAA for senior services (936-639-8200); (3) Shelby County CIHCP for healthcare (936-598-6361); (4) Catholic Charities of the Diocese of Tyler/Beaumont; (5) Salvation Army Lufkin or local. Dial 211 for general referrals.

What you'll need

• Proof of age 60+ for senior pathway
• Proof of all household income
• Proof of Shelby County residency
• Photo identification

Where to apply

What to say when you call

"Hello, I'm calling to ask about Shelby County Emergency Aid — Referral Coordination. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 60+ for senior pathway, proof of all household income, proof of Shelby County residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

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