How to apply for Senior Cool Care

Who it's for

Senior Cool Care gives low-income Virginians age 60 and older a free fan, window air conditioner, or portable air conditioner so they can stay cool in summer. Dominion Energy sponsors the program, so the home must be in Dominion Energy's service area, and there must be a need for more cooling at home. Income must be below 150% of the federal poverty level. The program runs May 1 through October 31. Apply through the local Area Agency on Aging. Once a unit is provided it belongs to the recipient and does not have to be returned, but the Area Agency on Aging cannot repair or replace a broken unit. The program does not pay for delivery, installation, or electric bills — for help paying an energy bill, see EnergyShare or the Virginia Energy Assistance Program. Call 1-800-552-3402 for the list of participating agencies.

What you'll need

• Proof of age 60 or older
• Proof of household income
• Proof of Virginia residency and a Dominion Energy service address
• A description of the cooling need at home

Where to apply

What to say when you call

“Hello, I'm calling to ask about Senior Cool Care. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 60 or older, proof of household income, proof of virginia residency and a dominion energy service address — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

seasonal (apply between May 1 and October 31)