How to apply for AdventHealth Waterman Financial Assistance + Community Primary Health Clinic (Tavares) in Florida

Who it's for

AdventHealth Waterman is a full-service hospital located in Tavares, Lake County, and is part of the AdventHealth Central Florida Division. As part of the larger AdventHealth Florida system, Waterman applies the system-wide §501(r) Financial Assistance Policy: patients with annual household income at or below 250 percent of the Federal Poverty Guideline receive a 100 percent reduction in financial responsibility for emergent or medically necessary care. Beyond charity care, AdventHealth provides Amounts Generally Billed (AGB) protection for uninsured patients — billing is automatically capped at insurance-equivalent rates regardless of charity-care application. AdventHealth Waterman also operates a distinctive AdventHealth Waterman Community Primary Health Clinic — a FREE clinic providing adult primary care for eligible uninsured residents of North Lake County, offering non-emergent healthcare to address physical, emotional, and spiritual needs. This is a structurally significant safety-net feature that very few peer hospitals offer: a separate free-care clinic operated by the hospital system, not just charity-care billing relief. For financial assistance, call the Patient Financial Services team at 855-241-2455. AdventHealth Waterman's 250% FPL charity threshold is more generous than UF Health Leesburg's 200% FPL — borderline-income Lake County seniors should compare both.

What you'll need

• Completed AdventHealth Financial Assistance Application
• Proof of household income (pay stubs, Social Security award letter, tax return, SSA-1099)
• Proof of family/household size
• Photo identification
• Documentation of insurance status (or proof of uninsured status for AGB protection)
• For Community Primary Health Clinic: proof of North Lake County residency and uninsured status
• Mail financial assistance application to: AdventHealth, PO Box 935979, Atlanta, GA 31193-5979

Where to apply

What to say when you call

"Hello, I'm calling to ask about AdventHealth Waterman Financial Assistance + Community Primary Health Clinic (Tavares). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed AdventHealth Financial Assistance Application, proof of household income (pay stubs, Social Security award letter, tax return, SSA-1099), proof of family/household size — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

per encounter; annual recertification for ongoing patients; Community Primary Health Clinic per-visit eligibility