How to apply for Citrus Connection Senior Reduced Fare (Polk County) in Florida

Who it's for

Citrus Connection is Polk County's public fixed-route bus system, operated by the Lakeland Area Mass Transit District (LAMTD). It serves Lakeland, Winter Haven, Bartow, Lake Wales, and surrounding Polk communities. Riders age 65 and older pay $0.75 a ride in cash against the $1.50 adult fare, and can buy a Senior/Disabled Day Pass at $1.50 for unlimited 24-hour travel against the $3.00 Adult Day Pass, a Senior/Disabled Weekly Pass at $9.00 against $12.00, or a Senior/Disabled Monthly Pass at $31.50 against $47.00. Discounts are loaded onto Citrus Connection's SMARTCARD — to enroll, show proof of age (Medicare card, Florida driver's license, Florida ID, or U.S. passport) to a customer service representative before buying your SMARTCARD; without verification, you'll be charged the full adult rate. The same reduced-fare category covers riders with disabilities. Customer service is available at 855-POLKBUS (855-765-5287) or (863) 534-5500.

What you'll need

• Proof of age 65+ (Medicare card, Florida driver's license, Florida ID, or U.S. passport)
• In-person SMARTCARD enrollment with a customer service representative to load the discount onto the card

Where to apply

What to say when you call

"Hello, I'm calling to ask about Citrus Connection Senior Reduced Fare (Polk County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 65+ (Medicare card, Florida driver's license, Florida ID, or U.S. passport), in-person SMARTCARD enrollment with a customer service representative to load the discount onto the card — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

no renewal required for age-based eligibility; SMARTCARD discount persists