How to apply for Fuel Assistance (HEAP / LIHEAP) — Massachusetts

Who it's for

Fuel Assistance helps income-eligible Massachusetts households pay heating costs from November 1 through April 30 — homeowners and renters alike, including renters whose heat is in the rent. Household income must be at or below 60% of the state median: $53,585 for one person or $70,073 for two under the current guidelines. Payments go straight to the heating vendor, and the same application covers heating-system repair (HEARTWAP) and weatherization. Apply online starting October 1, or through the local fuel-assistance agency; call the Cold Relief Heatline at 1-800-632-8175.

What you'll need

• Photo ID for the head of household
• List of household members
• Heating bill information
• Lease or mortgage statement
• Proof of income for the prior 30 days

Where to apply

What to say when you call

"Hello, I'm calling to ask about Fuel Assistance (HEAP / LIHEAP) — Massachusetts. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need photo ID for the head of household, list of household members, heating bill information — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Check that your household may qualify. Fuel Assistance is for income-eligible Massachusetts households, including homeowners, renters, and renters whose heat is included in the rent.
2. Gather your documents. Have a photo ID for the head of household, a list of household members, heating bill information, a lease or mortgage statement, and proof of income for the prior 30 days.
3. Apply starting October 1. Submit your application online or apply by phone at 1-800-632-8175 through the Fuel Assistance process in Massachusetts.
4. Complete the application with your household, housing, heating, and income details. The same application also covers heating-system repair and weatherization.
5. Ask for help if needed. If you have questions or need help applying, call the Cold Relief Heatline at 1-800-632-8175.

What to expect: After you apply, the local HEAP agency reviews your information and may contact you if more details are needed. If approved, payments go straight to your heating vendor. Benefit amounts depend on your household circumstances and federal funding. Fuel Assistance follows the heating season from November 1 through April 30, so you need to reapply each year.

Renewals

annual (heating season Nov 1 - Apr 30)