How to apply for Crisis Intervention Program (CIP) — Energy Crisis Assistance in North Carolina

Who it's for

The Crisis Intervention Program helps North Carolina households that are in a heating or cooling emergency — for example, a disconnect notice or no working heat or air conditioning. It pays toward the bill to keep service on. It is available year-round while funds last, for households with income at or below 150% of the federal poverty level who are facing a life-threatening or health-related energy crisis. Apply at your county DSS or ePASS.

What you'll need

• Proof of the energy crisis (e.g., a disconnect notice)
• A copy of your heating/cooling bill
• Social Security number(s)
• Proof of citizenship/eligible immigration status

Where to apply

What to say when you call

"Hello, I'm calling to ask about Crisis Intervention Program (CIP) — Energy Crisis Assistance. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of the energy crisis (e.g., a disconnect notice), a copy of your heating/cooling bill, social Security number(s) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Confirm you qualify before applying. Your household must be facing a heating or cooling crisis — such as a disconnect notice or no working heat or air conditioning — that is life-threatening or health-related. Your income must be at or below 150% of the federal poverty level. Funds are limited, so apply as soon as a crisis occurs.
2. Gather your required documents. You will need: proof of the energy crisis (such as a disconnect notice), a copy of your current heating or cooling bill, Social Security number(s) for household members, and proof of citizenship or eligible immigration status.
3. Choose how you want to apply. You can apply online through ePASS, call 1-800-662-7030, or visit your local county Department of Social Services (DSS) office in person.
4. Submit your application with all supporting documents. Make sure every required document is included to avoid delays in processing.
5. Follow up with your county DSS if you have questions about your application status. Processing times vary, so ask the agency for an estimate when you apply.

What to expect: After submitting, your county DSS will review your application and documents to confirm you are experiencing a qualifying energy crisis and that your income meets the limit. If approved, CIP pays toward your heating or cooling bill to help keep your service on. Processing times vary, so contact your county DSS directly for an estimate. Because CIP is available year-round only while federal funds last, it is important to apply as soon as a crisis occurs. There is no set annual renewal — you may apply each time a new qualifying crisis arises.

Renewals

as needed (per crisis)