How to apply for Low Income Energy Assistance Program (LIEAP) in North Carolina

Who it's for

LIEAP is North Carolina's heating-assistance program (federally funded by LIHEAP). It makes a one-time payment directly to your heating vendor to help with winter heating costs. Households that include someone age 60 or older, or a person with a disability receiving services through the Division of Aging, can apply starting December 1; everyone else can apply January 1 through March 31, or until funds run out. Income must be at or below 130% of the federal poverty level. Apply at ePASS or your county DSS.

What you'll need

• Photo ID
• Proof of household income
• Social Security number(s)
• A recent heating bill or vendor account information
• Proof of citizenship/eligible immigration status

Where to apply

What to say when you call

"Hello, I'm calling to ask about Low Income Energy Assistance Program (LIEAP). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need photo ID, proof of household income, social Security number(s) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Check your eligibility. Household income must be at or below 130% of the federal poverty level. If your household includes someone age 60 or older, or a person with a disability receiving services through the Division of Aging, you may apply starting December 1. All other households may apply January 1 through March 31, or until funds run out.
2. Gather your required documents before applying. You will need: a photo ID, proof of household income, Social Security number(s) for household members, a recent heating bill or heating vendor account information, and proof of citizenship or eligible immigration status.
3. Choose how you want to apply. You can apply online through ePASS, in person at your county Department of Social Services (DSS) office, or by phone at 1-800-662-7030.
4. Submit your application with all required documents. Make sure everything is complete to avoid delays. Your county DSS makes the final determination on eligibility.
5. Watch for a decision notice from your county DSS. If approved, the benefit is a one-time payment sent directly to your heating vendor — you will not receive cash.

What to expect: After submitting, your county DSS will review your application and documents. Processing times vary, so contact your county DSS or call 1-800-662-7030 for an estimate. If approved, a one-time payment goes directly to your heating vendor on your behalf — no cash is issued to you. Because LIEAP is an annual benefit and funds are limited, apply as early as your window allows. Each year you must reapply; watch for announcements each fall about the new application period opening.

Renewals

annual