How to apply for Community Services of Northeast Texas — CEAP Energy Assistance (Franklin County)

Who it's for

Franklin County's energy bill help (CEAP) is run by Community Services of Northeast Texas (CSNT) through its Family Empowerment office in Mt. Pleasant. It helps pay home energy bills for low-income households with the highest energy needs; priority goes to older adults, people with disabilities and families with children under six. Household income must be at or below 150% of the federal poverty guidelines. Download the application at csntexas.org and mail it to CSNT, P.O. Box 427, Linden, TX 75563. Call 903-717-7400 (Family Empowerment), 903-756-5596 (main office) or the TDHCA CEAP line at 800-525-0657.

What you'll need

• Proof of all household income
• Current energy bill
• Photo identification
• Proof of Franklin County residency

Where to apply

What to say when you call

"Hello, I'm calling to ask about Community Services of Northeast Texas — CEAP Energy Assistance (Franklin County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, current energy bill, photo identification — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

up to multiple benefits per program year