How to apply for County Connection LINK Paratransit (Contra Costa County)

Who it's for

County Connection LINK is the ADA complementary paratransit service for central Contra Costa County, provided by CCCTA for people whose disability or health condition prevents them from independently using the regular County Connection buses or BART trains for some or all trips. Eligibility is functional, not age-based; you complete an ADA application and may receive a follow-up phone call for additional information. Determinations are unconditional (full) or conditional, and are granted for up to five years; you are notified at least 60 days before your eligibility expires. Request an application by calling 925-680-2138 or download it from the County Connection paratransit page; trip reservations after certification go through 925-938-RIDE.

What you'll need

• Completed County Connection LINK ADA application
• Information provided in the follow-up phone interview (if requested)

Where to apply

What to say when you call

"Hello, I'm calling to ask about County Connection LINK Paratransit (Contra Costa County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed County Connection LINK ADA application, information provided in the follow-up phone interview (if requested) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

Full or Conditional eligibility lasts up to five years; renewal notice sent ~3 months before expiration