How to apply for MST RIDES ADA Paratransit (Monterey County)

Who it's for

MST RIDES is the ADA complementary paratransit service for people whose disability prevents them from using MST's regular fixed-route buses. The service covers the Monterey Peninsula, Carmel, Carmel Valley, Salinas, Chualar, Gonzales, Greenfield, Soledad, and King City, plus the Watsonville Transit Center connection. Eligibility is functional, not age-based. To apply, complete the two-part application — one form for the applicant and one for a health care provider — available in English, Spanish, Tagalog, Korean, and Vietnamese. For questions, call MST customer service toll-free at 1-888-678-2871 (TTY 1-831-393-8111).

What you'll need

• Completed MST RIDES applicant form
• Completed health-care-provider form signed by a California-licensed health care provider

Where to apply

What to say when you call

"Hello, I'm calling to ask about MST RIDES ADA Paratransit (Monterey County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed MST RIDES applicant form, completed health-care-provider form signed by a California-licensed health care provider — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ADA certification reviewed periodically per MST policy