How to apply for Philadelphia County Assistance Office (CAO) — LIHEAP Energy Assistance Delivery

Who it's for

Philadelphia CAO delivers PA LIHEAP (Cash + Crisis + Crisis Interface) for Philadelphia residents. Same eligibility as the state program (~150% FPL). Apply through any of Philadelphia's CAO district offices, at COMPASS (compass.state.pa.us), at BenePhilly enrollment centers, or by calling 215-560-7226. Seniors age 60+ may also apply through PCA (215-765-9040) for priority processing. Philadelphia also has supplemental Utility Emergency Services Fund (UESF) — a separately funded utility crisis program for households over the LIHEAP cutoff; apply via uesfacts.org.

What you'll need

• Proof of all household income
• Recent heating bill (or rent receipt if heat included)
• Proof of Philadelphia residency
• Social Security numbers for all household members
• Photo identification

Where to apply

What to say when you call

“Hello, I'm calling to ask about Philadelphia County Assistance Office (CAO) — LIHEAP Energy Assistance Delivery. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill (or rent receipt if heat included), proof of philadelphia residency — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual application per program year