How to apply for Citibus — Lubbock Public Transit (Senior Discount + CitiAccess Paratransit + OnDemand)

Who it's for

Citibus is the City of Lubbock's public transit operator, providing fixed-route bus service ($1.00/trip with senior, student, and disability discounts), CitiAccess ADA paratransit for eligible riders unable to use fixed-route service, and OnDemand demand-response transit. Citibus updated its fare structure effective January 1, 2026, per the Citibus 5-Year Service Plan (adopted November 2024). Senior fares are reduced from the $1.00 base. For paratransit eligibility, riders must meet ADA criteria. Apply by calling Citibus Customer Service at 806-775-3640 or visiting citibus.com. For rural Lubbock County areas outside the city's fixed-route service, SPARTAN Public Transit (operated by South Plains Community Action Association) provides supplemental demand-response service.

What you'll need

• For senior reduced fare: valid government-issued photo ID with date of birth
• For CitiAccess ADA paratransit: completed eligibility application + functional assessment
• Proof of Lubbock or service-area residency

Where to apply

What to say when you call

"Hello, I'm calling to ask about Citibus — Lubbock Public Transit (Senior Discount + CitiAccess Paratransit + OnDemand). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need for senior reduced fare: valid government-issued photo ID with date of birth, for CitiAccess ADA paratransit: completed eligibility application + functional assessment, proof of Lubbock or service-area residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ongoing