Senior benefits in Lubbock County, Texas

Lubbock County operates a referral-and-coordination emergency aid framework: (1) SPCAA for CEAP utility (806-894-7104) — same nonprofit runs SPARTAN transit; (2) SPAG AAA for senior services (888-418-6564); (3) Lubbock County CIHCP / Lubbock County Medical Indigent Program for healthcare (806-775-9014); (4) Catholic Charities of Lubbock; (5) Salvation Army Lubbock or Plainview. Dial 211 for general referrals.

$100–$1,800/yr

Lubbock County's CEAP is delivered through South Plains Community Action Association (SPCAA), a 501(c)(3) nonprofit CAA serving the South Plains region. SPCAA also operates SPARTAN Public Transit (see tx.lubbock.citibus_lubbock) — making it a single unified-intake nonprofit for both utility assistance and transportation. CEAP provides utility bill payment assistance for electric, gas, and propane; energy crisis assistance for shutoffs; and energy education. Eligibility at 150% FPL. Apply at spcaa.org/community-services-energy-utility-assistance or by calling SPCAA at 806-894-7104.

$200–$1,600/yr

UMC (University Medical Center) Health System is operated by the Lubbock County Hospital District, providing the principal safety net for Lubbock County and a broad referral hospital for the entire South Plains region. UMC operates the LUBBOCK COUNTY MEDICAL INDIGENT PROGRAM for Lubbock County residents meeting income and asset guidelines. SEPARATELY, UMC's CHARITY CARE POLICY automatically covers all uninsured patients who don't qualify for other financial assistance — at a discount equal to the amount generally paid by Medicare and private insurers. Apply through UMC's Resource Assistance Department at 806-775-9014 or 1-800-383-8039 (M-F 8am-5pm).

$1,500–$35,000/yr

In this county: UMC Health System operates BOTH the Lubbock County Medical Indigent Program (income-tested) AND a universal Charity Care Policy (uninsured-discount automatic). For non-Lubbock-County residents, UMC provides emergency care plus discretionary financial assistance.

SPAG AAA serves Lubbock County seniors age 60+ and their caregivers. Services include: Information, Referral and Assistance (prescription assistance, transportation, minor home repairs, nutrition, Medicare, long-term care) at no cost; Legal/Benefits Counseling (Medicare appeals, Advance Directives); Family Caregiver Support Program (training, support groups, respite); Title III Congregate Meals + Home-Delivered Meals; Ombudsman; Care Coordination. Apply by calling SPAG AAA at 806-687-0940 or 888-418-6564. Office: 6811 Indiana Avenue, Suite B, Lubbock TX 79413.

$1,200–$4,500/yr

Citibus is the City of Lubbock's public transit operator, providing fixed-route bus service ($1.00/trip with senior, student, and disability discounts), CitiAccess ADA paratransit for eligible riders unable to use fixed-route service, and OnDemand demand-response transit. Citibus updated its fare structure effective January 1, 2026, per the Citibus 5-Year Service Plan (adopted November 2024). Senior fares are reduced from the $1.00 base. For paratransit eligibility, riders must meet ADA criteria. Apply by calling Citibus Customer Service at 806-775-3640 or visiting citibus.com. For rural Lubbock County areas outside the city's fixed-route service, SPARTAN Public Transit (operated by South Plains Community Action Association) provides supplemental demand-response service.

$300–$2,200/yr

In this county: Citibus is the urban Lubbock City transit operator; rural Lubbock County areas use SPARTAN Public Transit. Senior fare requires Citibus reduced-fare ID (apply at Citibus Downtown Plaza).