Benefits · Healthcare

How to apply for Hospital Financial Assistance (Carilion Roanoke Memorial Hospital) — Roanoke City

Carilion Roanoke Memorial Hospital — Carilion Clinic

Who it's for

Uninsured and underinsured residents of the City of Roanoke can apply for financial assistance (charity care) at Carilion Roanoke Memorial Hospital for emergency and medically necessary care. Discounts are based on household size and income compared with the Federal Poverty Level. In-city flagship hospital: Carilion Roanoke Memorial Hospital, 1906 Belleview Avenue SE, Roanoke, VA 24014. Carilion FAP: 100% assistance under 300% FPG with assets under $25,000; assistance up to 500% FPG / assets under $100,000.

Charity care is income-based and set by the hospital's financial assistance policy; the hospital makes the final award decision, so this shows as a may-qualify result.

What you'll need

  • Proof of household income (tax return, pay stubs, or benefit award letter)
  • Proof of family/household size
  • Proof of residency and identification

Where to apply

Apply online: official application

By phone: 1-866-720-3742

What to say when you call

“Hello, I'm calling to ask about Hospital Financial Assistance (Carilion Roanoke Memorial Hospital) — Roanoke City. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of household income (tax return, pay stubs, or benefit award letter), proof of family/household size, proof of residency and identificationis anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual (reapply per policy)

Official source →Last verified · August 23, 2026

Not sure if you qualify? Run a free check first.

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Not legal or financial advice. The agency makes the final eligibility decision.