How to apply for VA Benefits Claims Assistance (WDVA Service Officers) in Washington

Who it's for

Washington Department of Veterans Affairs Service Officers help veterans and their families prepare and file claims for VA disability compensation, pensions, Aid & Attendance, health care, and other federal, state, or county benefits at no charge, using a case management approach through Veterans Service Offices and a statewide referral service. Call 1-800-562-2308 or email benefits@dva.wa.gov to reach a Service Officer.

What you'll need

• DD-214 / discharge papers
• Medical records supporting the claim (current condition and when/how it began)
• Marriage certificate or divorce decree, if a spouse or survivor benefit is involved
• Birth certificates for any dependents

Where to apply

What to say when you call

"Hello, I'm calling to ask about VA Benefits Claims Assistance (WDVA Service Officers). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need dD-214 / discharge papers, medical records supporting the claim (current condition and when/how it began), marriage certificate or divorce decree, if a spouse or survivor benefit is involved — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Gather your DD-214 or other discharge papers.
2. Collect medical records that support the claim, including your current condition and when or how it began.
3. Gather a marriage certificate or divorce decree if the claim involves a spouse or survivor benefit.
4. Gather birth certificates for any dependents.
5. Apply online or call 1-800-562-2308 to reach a Washington Department of Veterans Affairs Service Officer.
6. Work with the Service Officer to prepare and file the claim for the VA or other federal, state, or county benefits that fit your situation.

What to expect: After you apply or call, a Service Officer can help review your documents, prepare your claim, and submit it at no charge. They may contact you if more information is needed. Processing times vary, so ask for an estimate if needed. No renewal information was provided.