How to apply for SolTrans ADA Paratransit (Solano County) in California

Who it's for

SolTrans ADA Paratransit is a shared, origin-to-destination bus service by advance appointment for people with disabilities that prevent them from using regular SolTrans fixed-route service for some or all trips. It serves Vallejo, Benicia, and the SolTrans fixed-route service area. Eligibility is functional, not age-based: you must be certified, case-by-case, as unable to board a regular SolTrans bus, access a SolTrans stop, or otherwise navigate the fixed-route system due to a disabling condition as defined by the Americans with Disabilities Act. To reserve an eligibility appointment, call the ADA Paratransit Eligibility Center for Solano, run by Solano Mobility, at 1-707-541-7184; you fill out an application and may have an in-person assessment. For questions about eligibility, call the Solano Mobility call center at 1-800-535-6883 (Monday-Friday 8 a.m. to 5 p.m.). For questions about riding SolTrans Paratransit, call SolTrans customer service at 1-707-648-4666 (Monday-Friday 8 a.m. to 8 p.m.).

What you'll need

• Completed SolTrans ADA paratransit application (request the eligibility appointment by phone at 1-707-541-7184)

Where to apply

What to say when you call

"Hello, I'm calling to ask about SolTrans ADA Paratransit (Solano County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed SolTrans ADA paratransit application (request the eligibility appointment by phone at 1-707-541-7184) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ADA certification reviewed periodically per SolTrans / Solano Mobility policy