How to apply for Senior & Disabled Transportation (HSTD + Rural Transit) — Caldwell County in Kentucky
Kentucky Transportation Cabinet, Office of Transportation Delivery — Human Service Transportation Delivery, Region 02, brokered locally by Pennyrile Allied Community Services (PACS), plus the county's rural public transit
Who it's for
Older adults and people with disabilities in Caldwell County can get demand-response, curb-to-curb rides two ways. Kentucky's Human Service Transportation Delivery (HSTD) program brokers non-emergency medical trips for people enrolled with Medicaid, the Department for the Blind, or Vocational Rehabilitation; Caldwell County sits in HSTD Region 02, where Pennyrile Allied Community Services (PACS) is the broker — call 1-800-467-4601 to schedule. The county's rural public transit carries other riders for everyday trips. There are no fixed routes, so book ahead. The statewide HSTD customer service hotline is 1-888-941-7433.
Two different services are described here. HSTD medical trips require enrollment in Medicaid, Department for the Blind, or Vocational Rehabilitation services — age or disability alone does not qualify you for those. The county's rural public transit is open more broadly. Both are demand-response with no fixed routes, and trip availability depends on the provider, so this shows as a may-qualify result. Call Pennyrile Allied Community Services (PACS) at 1-800-467-4601 to ask which service fits your trip.
People who qualify for one senior program often qualify for others. See everything you may qualify for — free, no SSN, about five minutes.
Discover my benefitsWhat you'll need
- Proof of Caldwell County residency
- Proof of age 60+ or disability
- For HSTD medical trips: proof of enrollment in Medicaid, Department for the Blind, or Vocational Rehabilitation services
- Advance ride reservation
Where to apply
Apply online: official application
By phone: 1-800-467-4601
What to say when you call
"Hello, I'm calling to ask about Senior & Disabled Transportation (HSTD + Rural Transit) — Caldwell County. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of Caldwell County residency, proof of age 60+ or disability, for HSTD medical trips: proof of enrollment in Medicaid, Department for the Blind, or Vocational Rehabilitation services — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
per trip (advance reservation)
Not sure if you qualify? Run a free check first.
Discover my benefitsNot legal or financial advice. The agency makes the final eligibility decision.