How to apply for RTS — Regional Transit Service (RGRTA) + RTS Access Paratransit (Monroe County) in New York

Who it's for

RTS — Regional Transit Service (RGRTA) + RTS Access Paratransit covers Monroe County. Reduced fares for riders age 65 and above and people with disabilities on RTS Connect and RTS On Demand. ADA paratransit available where fixed-route exists. Apply at the county transit office or via the operator. Phone: 585-288-1700.

What you'll need

• Proof of Monroe County residency
• For senior fare: proof of age 65+
• For paratransit: ADA-eligibility certification

Where to apply

What to say when you call

"Hello, I'm calling to ask about RTS — Regional Transit Service (RGRTA) + RTS Access Paratransit (Monroe County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of Monroe County residency, for senior fare: proof of age 65+, for paratransit: ADA-eligibility certification — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Gather your required documents before applying. For the senior reduced fare, you will need proof of Monroe County residency and proof that you are age 65 or older. For RTS Access paratransit, you will also need ADA-eligibility certification.
2. Choose how you want to apply. You can apply online or by phone. To apply by phone, call RTS at 585-288-1700.
3. Submit your application and documents through your chosen method. If applying by phone, an RTS representative will guide you through the process.
4. If applying for paratransit, complete the ADA eligibility review as part of your application. This step confirms you qualify for RTS Access service.
5. After approval, obtain your RTS Senior ID if applying for the senior reduced fare. You will use this card to access discounted fares on RTS Connect and RTS On Demand.

What to expect: After submitting your application, RTS (operated by RGRTA) will review your documents and eligibility. Processing times vary, so contact RTS at 585-288-1700 for an estimate. Once approved for the senior reduced fare, you can ride RTS Connect and RTS On Demand at a reduced cost using your RTS Senior ID. If approved for RTS Access paratransit, you will be able to book rides in areas where fixed-route service exists. Keep in mind that paratransit eligibility requires periodic re-certification, so watch for renewal notices from RTS and respond promptly to avoid any lapse in service.

Renewals

ongoing; paratransit re-cert periodically