How to apply for Citibus — Lubbock Public Transit (Senior Discount + CitiAccess Paratransit + OnDemand) in Texas

Who it's for

Citibus is the City of Lubbock's public transit operator. It runs fixed-route buses, Citibus On-Demand rides ($2.00 to $10.00 per trip based on distance; book in the GoPass app or at 806-775-3640), and CitiAccess ADA paratransit for riders whose disability keeps them from using the fixed routes ($2.00, $5.00, or $10.00 per trip based on distance from a fixed route). Riders 65 and older, Medicare cardholders, and riders with disabilities can get a Special Efforts Card, which cuts a regular one-way fixed-route fare in half. The card cannot be used to buy day, weekly, or monthly passes. For service to South Plains College, call SPARTAN Transportation at 806-894-3800.

What you'll need

• For the Special Efforts Card (half-price fixed-route fare): Medicare card, or a Special Efforts form completed by a physician, licensed health care provider, or licensed rehab/social worker
• For CitiAccess ADA paratransit: completed CitiAccess application plus the Part B Health Care Provider Assessment and Verification

Where to apply

What to say when you call

"Hello, I'm calling to ask about Citibus — Lubbock Public Transit (Senior Discount + CitiAccess Paratransit + OnDemand). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need for the Special Efforts Card (half-price fixed-route fare): Medicare card, or a Special Efforts form completed by a physician, licensed health care provider, or licensed rehab/social worker, for CitiAccess ADA paratransit: completed CitiAccess application plus the Part B Health Care Provider Assessment and Verification — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ongoing