How to apply for SJRTD Dial-A-Ride ADA Paratransit (San Joaquin County)

Who it's for

Dial-A-Ride is SJRTD's ADA complementary paratransit service, branded Access San Joaquin. You qualify if your disability prevents you from boarding, riding, or disembarking an accessible SJRTD bus without assistance (except for wheelchair-lift operators); if an accessible route or vehicle is not available for the trip you need to make; or if a physical, mental, or vision impairment prevents you from traveling to or from a bus stop. Eligibility is functional, not age-based, and is established through Access San Joaquin's in-person assessment (IPA) process: call (209) 242-9965 to start, application forms are sent by mail or email, and a Mobility Assessment Evaluator then schedules an in-person eligibility interview before the determination is issued.

What you'll need

• Completed application forms (sent by mail or email after the initial call to (209) 242-9965)
• In-person eligibility interview scheduled by the Access San Joaquin Mobility Assessment Evaluator

Where to apply

What to say when you call

"Hello, I'm calling to ask about SJRTD Dial-A-Ride ADA Paratransit (San Joaquin County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed application forms (sent by mail or email after the initial call to (209) 242-9965), in-person eligibility interview scheduled by the Access San Joaquin Mobility Assessment Evaluator — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ADA certification reviewed periodically per SJRTD policy