Partner help center · Plans and billing
A payment failed
If a renewal payment does not go through, you get an email right away and the listing shows as a Basic listing until the payment succeeds. Nothing is deleted.
What changes
The email is titled "Payment failed for [your business]". On the Billing page the status reads "Payment failed — update the card", and the listing dashboard shows a notice.
While the payment is unpaid, the badge, the full profile and the placement above Basic listings are paused. Your business details, photos and counties are kept.
How to fix it
- Sign in, open "Billing" and select "Update card and invoices".
- Enter a new card, or fix the old one, on the Stripe page.
- Stripe retries the payment on its own. As soon as it succeeds, the full listing returns. No further step is needed.
- If retries keep failing for several weeks, Stripe cancels the subscription. The listing stays up as Basic and you can restart it any time.
Paid placement never changes anyone's eligibility results. Read the advertising policy.