How to apply for ParaCruz ADA Paratransit (Santa Cruz County)

Who it's for

METRO ParaCruz is Santa Cruz METRO's ADA complementary paratransit service — accessible door-to-door shared rides for people who cannot use METRO fixed-route buses due to a physical, cognitive, or psychiatric disability. Eligibility is functional and certified to ADA standards: unrestricted (if you can never use fixed-route buses) or restricted trip-by-trip (if you can use fixed-route for some trips). The application process includes an in-person interview, and METRO provides service during the assessment period if a decision is not made within 21 calendar days. Base ParaCruz fare is $4 per trip. To apply, call ADAride at 1-877-232-7433 (Monday-Friday 8:00 a.m. - 4:00 p.m.); for general ParaCruz questions call 1-831-425-4664.

What you'll need

• Completed ParaCruz application
• In-person ADA functional interview (21-day determination; service provided during the wait if the decision exceeds that window)

Where to apply

What to say when you call

"Hello, I'm calling to ask about ParaCruz ADA Paratransit (Santa Cruz County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed ParaCruz application, in-person ADA functional interview (21-day determination; service provided during the wait if the decision exceeds that window) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ADA certification reviewed periodically per METRO policy