Benefits · Transportation
How to apply for ParaCruz ADA Paratransit (Santa Cruz County)
Santa Cruz Metropolitan Transit District (METRO)
Who it's for
METRO ParaCruz is Santa Cruz METRO's ADA complementary paratransit service — accessible door-to-door shared rides for people who cannot use METRO fixed-route buses due to a physical, cognitive, or psychiatric disability. Eligibility is functional and certified to ADA standards: unrestricted (if you can never use fixed-route buses) or restricted trip-by-trip (if you can use fixed-route for some trips). The application process includes an in-person interview, and METRO provides service during the assessment period if a decision is not made within 21 calendar days. Base ParaCruz fare is $4 per trip. To apply, call ADAride at 1-877-232-7433 (Monday-Friday 8:00 a.m. - 4:00 p.m.); for general ParaCruz questions call 1-831-425-4664.
ParaCruz eligibility is functional (physical/cognitive/psychiatric disability that prevents use of METRO fixed-route service) and requires an in-person ADA interview — the scan cannot perform that assessment. METRO provides service during the assessment if a decision is not made within 21 days. Start by calling 1-877-232-7433 (ADAride) or 1-831-425-4664 (ParaCruz).
What you'll need
- Completed ParaCruz application
- In-person ADA functional interview (21-day determination; service provided during the wait if the decision exceeds that window)
Where to apply
Apply online: official application
By phone: 1-877-232-7433
Renewals
ADA certification reviewed periodically per METRO policy
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.