How to apply for ParaCruz ADA Paratransit (Santa Cruz County) in California

Who it's for

METRO ParaCruz is Santa Cruz METRO's ADA complementary paratransit service — accessible door-to-door shared rides for people who cannot use METRO fixed-route buses due to a physical, cognitive, or psychiatric disability. Eligibility is functional and certified to ADA standards: unrestricted (if you can never use fixed-route buses) or restricted trip-by-trip (if you can use fixed-route for some trips). The eligibility decision is made within 21 days after ADAride receives your application and Health Care verification form. Base ParaCruz fare is $4 per trip. To apply, call ADAride at 1-877-232-7433 (Monday-Friday 8:00 a.m. - 4:00 p.m.); for general ParaCruz questions call 1-831-425-4664.

What you'll need

• Completed ParaCruz application (apply online at adaride.com or call ADAride at 877-232-7433)
• Health Care verification form

Where to apply

What to say when you call

"Hello, I'm calling to ask about ParaCruz ADA Paratransit (Santa Cruz County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed ParaCruz application (apply online at adaride.com or call ADAride at 877-232-7433), health Care verification form — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

Eligibility lasts up to 3 years unless the disability is deemed permanent; a renewal notice arrives 60-90 days before it expires